Contact support
Have a question, hit a snag, or need a hand with your subscription? We're a small team and we're happy to help.
Email us
We're one message away
For any question, bug report, billing issue, or feedback, write to us. There's no contact form to fill in — a plain email works best.
Help us help you faster
A few details let us solve most issues in the first reply:
- Your device and OS version — e.g. iPhone 15, iOS 18
- The app version, found in Settings → About
- What happened and the steps that led to it
- A screenshot or screen recording, if you can
- For purchase issues, the store account email used
What can we help with?
Whatever you're writing about, the same address reaches us — here's what to expect.
Billing & subscriptions
Payments, renewals, and refunds are handled by the App Store and Google Play. We can't charge or refund directly, but we'll point you to the right place and fix anything on our side, like a paid feature that didn't unlock.
How subscriptions workTechnical help
A crash, a scan that won't enhance, OCR, export, or sync not behaving? Send us your device and app version and a quick description, and we'll dig into it with you.
Check the FAQ firstFeature requests & feedback
Got an idea that would make ScanChamp better, or something that annoys you? We read every suggestion — it genuinely shapes what we build next.
Share an ideaPrivacy & data requests
Want to access or delete your data, or have a question about how it's handled? Most processing happens on your device. Email us and we'll help, or read the details in our Privacy Policy.
Your privacy rightsIcecream Apps Ltd · Amathountos, 120, NICHOLAS HOUSE, G3-4, Agios Tychonas, 4532, Limassol, Cyprus · Company registration number HE 357457 · support@scanchamp.app